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Shipping and returns


Shipping

My consignment to my address, how long does it take and how much?

  • Check our online shipping configurator. These can be found on the first page of your store.

Can my consignment be delivered to an address other than my home address?

  • Your Breaklight allows you to change up to your delivery adress... Perfect for sending gifts to friends or receiving your consignment at your holiday destination!

How can I track my consignment?

  • Once your parcel is despatched from our warehouse, you will receive an email from Breaklight with either your GLS tracking information. Simply click on the link inside the email to track your parcel directly online.

I have not received my order... what should I do?

The tracked package is delivered by GLS within 3 to 5 working days (from the date the item was shipped), depending on your location and the time that you placed your order. Your delivery time will be calculated for you directly on the payment page.

  • If you have selected our express delivery service with GLS and you are not in when the GLS courier tries to deliver your order, your courier will try to leave your parcel with a neighbour. In this case, your courier will leave a notification slip in your letter box to notify you of this.
  • If your GLS courier is neither able to deliver to you nor to a neighbour, the courier will leave a delivery notification slip in your letter box. This form shows the time and day when delivery was attempted as well as the GLS contact information. You will need to call this number and contact your local GLS courier in order to schedule a suitable delivery time.


Return

What are the return options?

Exchange: all breaklight items can be exchanged for another size (not colour), depending on stock availability.
Credit note refund: If you would like to exchange your item for another model or if you do not want to place a new order at the moment, BREAKLIGHT can credit your online account with a gift voucher for the full price of your order. This credit note will automatically be proposed as a payment method during your next order and it can be kept in your customer account for up to a year.
Full Refund: If requested, BREAKLIGHT can refund your order. We will credit your credit/debit card account or PayPal account for the amount of your order.
The 30-day moneyback guarantee offer does not affect the right to cancel.

Who pays for my return?

Not entirely satisfied with your purchase? At BREAKLIGHT, you have 10 days from the date your consignment is received to return the item(s) in question.
BREAKLIGHT will not cover the cost of your return(s).
We would kindly ask you to return your item(s) in new condition and with their original packaging.
If the consignment is returned at the customer's expense, we strongly recommend you keep your post office receipt.
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